NPS Score Calculator — Net Promoter Score
Calculate your Net Promoter Score from promoter, passive, and detractor survey response counts. Get your NPS score (-100 to +100), category rating, and side-by-side benchmark comparison against 10 industries.
How to Use NPS Score Calculator — Net Promoter Score
How to Use the NPS Score Calculator
Step 1: Enter Your Response Counts
Input the number of survey respondents in each group:
- Promoters — respondents who rated you 9 or 10 out of 10
- Passives — respondents who rated you 7 or 8 out of 10
- Detractors — respondents who rated you 0 through 6 out of 10
Step 2: Read Your NPS Score
The calculator instantly computes your Net Promoter Score using the formula: NPS = % Promoters − % Detractors
Scores range from −100 (all detractors) to +100 (all promoters).
Step 3: Understand Your Category
Your score is rated against five tiers:
- World-Class (70 to 100) — exceptional loyalty, customers actively champion your brand
- Excellent (50 to 69) — strong loyalty with most customers promoting your product
- Good (30 to 49) — healthy sentiment above most industry averages
- Acceptable (0 to 29) — positive but room to grow
- Needs Improvement (below 0) — more detractors than promoters
Step 4: Compare Against Industry Benchmarks
The benchmark table shows how your NPS compares to average scores across 10 industries including Software/SaaS, E-commerce, Retail, Healthcare, and more. Green values mean you are above the benchmark; red means below.
Step 5: Use Presets to Explore
Load the High NPS, Average NPS, or Low NPS presets to quickly see how different response distributions affect the score and benchmark standing.
Frequently Asked Questions
Most Viewed Tools
TOTP Code Generator — 2FA Testing Tool
Generate time-based one-time passwords from a TOTP secret key. Enter your base32 secret, choose a period and digit length, and get the current and next codes with a live countdown timer. Useful for testing and debugging 2FA integrations.
Use Tool →JSON to Zod — Schema Generator
Generate Zod validation schema code from a JSON sample object. Infers z.string(), z.number(), z.boolean(), z.array(), z.object(), and z.null() types automatically. Handles nested objects, arrays of objects with optional field detection, and outputs copy-ready TypeScript with import and z.infer type alias.
Use Tool →JSONL Formatter — Line-by-Line Validator
Format, validate, and inspect JSON Lines (JSONL) and NDJSON files. Validates each line individually, reports parse errors by line number, outputs compact JSONL or a pretty-print preview, and lets you download the cleaned file.
Use Tool →TLS Cipher Suite Checker — Strength Analyzer
Check TLS protocol version compatibility and cipher suite strength ratings against current best practices. Supports IANA and OpenSSL cipher names — rates each suite as Strong, Weak, or Deprecated and explains why.
Use Tool →Secret Scanner — API Key & Credential Detector
Scan pasted text, code, or config files for accidentally exposed API keys, tokens, passwords, and private keys. Detects 50+ secret types across AWS, GitHub, Stripe, OpenAI, and more — all client-side, nothing leaves your browser.
Use Tool →Password Entropy Calculator — Crack Time Estimator
Calculate the information-theoretic bit entropy of any password or API key. Detects character set pools automatically, shows the total number of possible combinations, and estimates crack time across five attack scenarios from rate-limited web logins to GPU cracking clusters.
Use Tool →TOML Config Validator — Syntax Error Finder
Validate TOML configuration file syntax and report errors with line numbers. Paste any TOML content — Cargo.toml, pyproject.toml, config.toml — and instantly see a green checkmark with key counts and structure stats, or a precise error message pointing to the exact line. Includes a collapsible JSON structure preview to confirm what was parsed.
Use Tool →Content Security Policy Generator — XSS Shield Builder
Build Content Security Policy headers interactively. Toggle directives like script-src, style-src, and img-src, select allowed source tokens, and add custom origins. Instantly outputs your CSP as an HTTP header, meta tag, Nginx directive, or Apache header.
Use Tool →Related SaaS Integration & Backend Tools
Webhook Tester — Live Payload Inspector
FeaturedGenerate a unique webhook URL and receive live HTTP requests. Inspect request headers, method, body, and timestamp in real time. No account required — payloads are stored temporarily for debugging.
Use Tool →Churn Rate Calculator — Revenue Churn Tracker
Calculate customer and revenue churn rates for monthly, quarterly, or annual periods. Get annualized churn rates, retention metrics, and a 12-month projection showing how churn compounds over time.
Use Tool →Trial-to-Paid Conversion Calculator — Free Trial Conversion
Calculate your free trial conversion rate and see the revenue impact of conversion improvements. Enter trial signups, converted customers, and average MRR to quantify how +1%, +5%, or +10% conversion gains translate to additional MRR and ARR.
Use Tool →ARR Calculator — Annual Recurring Revenue Tool
Calculate Annual Recurring Revenue, YoY growth rate, and net new ARR. Enter current and previous ARR (or MRR) with optional movement breakdown to get NRR and a visual ARR bridge.
Use Tool →Monthly Burn Rate Calculator — Net Burn Tracker
Calculate gross and net burn rate by expense category. Enter monthly expense line items and MRR to get gross burn, net burn, cash efficiency ratio, and burn multiple — with a visual stacked breakdown showing where the money goes.
Use Tool →SaaS Rule of 40 Calculator — Growth Health Scorer
Calculate your Rule of 40 score by adding YoY revenue growth rate and EBITDA margin. See your tier (Elite / Healthy / Below Average), a visual gauge with the 40-point threshold, benchmark comparison against public SaaS companies, and a what-if table showing what growth or margin improvement is needed to reach 40, 50, or 60.
Use Tool →Revenue Growth Rate Calculator — CAGR Tool
Calculate MoM, CAGR, and period-over-period revenue growth rates from a series of revenue figures. Get a visual growth rate chart, summary metrics, and a 3/6/12/24-month forward projection at your average or custom growth rate.
Use Tool →MRR Calculator — Monthly Recurring Revenue Tool
Calculate Monthly Recurring Revenue from subscription plan tiers and customer counts. Get total MRR, ARR, ARPU, and a visual tier breakdown showing each plan's contribution.
Use Tool →Share Your Feedback
Help us improve this tool by sharing your experience