📊

NPS Score Calculator — Net Promoter Score

Calculate your Net Promoter Score from promoter, passive, and detractor survey response counts. Get your NPS score (-100 to +100), category rating, and side-by-side benchmark comparison against 10 industries.

Saas ToolsSaaS Integration & Backend
Loading tool...

How to Use NPS Score Calculator — Net Promoter Score

How to Use the NPS Score Calculator

Step 1: Enter Your Response Counts

Input the number of survey respondents in each group:

  • Promoters — respondents who rated you 9 or 10 out of 10
  • Passives — respondents who rated you 7 or 8 out of 10
  • Detractors — respondents who rated you 0 through 6 out of 10

Step 2: Read Your NPS Score

The calculator instantly computes your Net Promoter Score using the formula: NPS = % Promoters − % Detractors

Scores range from −100 (all detractors) to +100 (all promoters).

Step 3: Understand Your Category

Your score is rated against five tiers:

  • World-Class (70 to 100) — exceptional loyalty, customers actively champion your brand
  • Excellent (50 to 69) — strong loyalty with most customers promoting your product
  • Good (30 to 49) — healthy sentiment above most industry averages
  • Acceptable (0 to 29) — positive but room to grow
  • Needs Improvement (below 0) — more detractors than promoters

Step 4: Compare Against Industry Benchmarks

The benchmark table shows how your NPS compares to average scores across 10 industries including Software/SaaS, E-commerce, Retail, Healthcare, and more. Green values mean you are above the benchmark; red means below.

Step 5: Use Presets to Explore

Load the High NPS, Average NPS, or Low NPS presets to quickly see how different response distributions affect the score and benchmark standing.

Frequently Asked Questions

Most Viewed Tools

📺

Screen Size Converter — Diagonal Dimension Tool

8,005 views

Calculate screen width and height from diagonal size and aspect ratio. Convert between inches and centimeters for displays, TVs, and monitors with instant dimension calculations.

Use Tool →
🖨️

DPI Calculator — Print Resolution Tool

6,319 views

Calculate DPI (dots per inch), image dimensions, and print sizes. Convert between pixels and physical dimensions for printing and displays.

Use Tool →
⏱️

Seconds to Time Converter — HH:MM:SS Formatter

4,537 views

Convert seconds to HH:MM:SS time format instantly with precise calculations and easy-to-read formatting.

Use Tool →
🔐

TOTP Code Generator — 2FA Testing Tool

4,106 views

Generate time-based one-time passwords from a TOTP secret key. Enter your base32 secret, choose a period and digit length, and get the current and next codes with a live countdown timer. Useful for testing and debugging 2FA integrations.

Use Tool →
🔑

Password Entropy Calculator — Crack Time Estimator

4,099 views

Calculate the information-theoretic bit entropy of any password or API key. Detects character set pools automatically, shows the total number of possible combinations, and estimates crack time across five attack scenarios from rate-limited web logins to GPU cracking clusters.

Use Tool →
{}

JSONL Formatter — Line-by-Line Validator

3,945 views

Format, validate, and inspect JSON Lines (JSONL) and NDJSON files. Validates each line individually, reports parse errors by line number, outputs compact JSONL or a pretty-print preview, and lets you download the cleaned file.

Use Tool →
🔐

TLS Cipher Suite Checker — Strength Analyzer

3,800 views

Check TLS protocol version compatibility and cipher suite strength ratings against current best practices. Supports IANA and OpenSSL cipher names — rates each suite as Strong, Weak, or Deprecated and explains why.

Use Tool →
{ }

JSON to Zod — Schema Generator

3,750 views

Generate Zod validation schema code from a JSON sample object. Infers z.string(), z.number(), z.boolean(), z.array(), z.object(), and z.null() types automatically. Handles nested objects, arrays of objects with optional field detection, and outputs copy-ready TypeScript with import and z.infer type alias.

Use Tool →

Related SaaS Integration & Backend Tools

🪝

Webhook Tester — Live Payload Inspector

Featured

Generate a unique webhook URL and receive live HTTP requests. Inspect request headers, method, body, and timestamp in real time. No account required — payloads are stored temporarily for debugging.

Use Tool →
💰

SaaS Pricing Tier Builder — MRR Estimator

Design and compare SaaS pricing tiers visually. Define plan names, monthly and annual prices, feature inclusions, and CTA text — then preview a live pricing table, copy it as embeddable HTML, and estimate MRR with a conversion rate and plan distribution calculator.

Use Tool →
📅

SaaS Payback Period Calculator — CAC Recovery & Efficiency Tool

Calculate how many months it takes to recover your customer acquisition cost from gross profit. Enter CAC, average MRR per customer, and gross margin to get your payback period with industry benchmark comparison across SaaS segments.

Use Tool →
🔧

API Request Builder — In-Browser HTTP Client

Build and send HTTP API requests directly from your browser. Set method, URL, query params, headers, and body (JSON, raw, or form-encoded). View the response status, headers, and body — and copy an equivalent cURL command for terminal use. Free, browser-based, no proxy.

Use Tool →
🛫

Startup Cash Runway Calculator — Burn Rate Planner

Calculate how many months of cash runway your startup has. Enter your bank balance, monthly revenue, and monthly expenses to get net burn rate, runway in months, a status rating, and a month-by-month cash projection chart.

Use Tool →
⚖️

SaaS Rule of 40 Calculator — Growth Health Scorer

Calculate your Rule of 40 score by adding YoY revenue growth rate and EBITDA margin. See your tier (Elite / Healthy / Below Average), a visual gauge with the 40-point threshold, benchmark comparison against public SaaS companies, and a what-if table showing what growth or margin improvement is needed to reach 40, 50, or 60.

Use Tool →
🎯

CAC Calculator — Customer Acquisition Cost Tool

Calculate Customer Acquisition Cost by channel. Enter marketing spend and new customers per channel to get blended and per-channel CAC, efficiency rankings, and a trend table to track how your CAC changes over time.

Use Tool →
📈

ARR Calculator — Annual Recurring Revenue Tool

Calculate Annual Recurring Revenue, YoY growth rate, and net new ARR. Enter current and previous ARR (or MRR) with optional movement breakdown to get NRR and a visual ARR bridge.

Use Tool →

Share Your Feedback

Help us improve this tool by sharing your experience

We will only use this to follow up on your feedback