NPS Score Calculator — Net Promoter Score
Calculate your Net Promoter Score from promoter, passive, and detractor survey response counts. Get your NPS score (-100 to +100), category rating, and side-by-side benchmark comparison against 10 industries.
How to Use NPS Score Calculator — Net Promoter Score
How to Use the NPS Score Calculator
Step 1: Enter Your Response Counts
Input the number of survey respondents in each group:
- Promoters — respondents who rated you 9 or 10 out of 10
- Passives — respondents who rated you 7 or 8 out of 10
- Detractors — respondents who rated you 0 through 6 out of 10
Step 2: Read Your NPS Score
The calculator instantly computes your Net Promoter Score using the formula: NPS = % Promoters − % Detractors
Scores range from −100 (all detractors) to +100 (all promoters).
Step 3: Understand Your Category
Your score is rated against five tiers:
- World-Class (70 to 100) — exceptional loyalty, customers actively champion your brand
- Excellent (50 to 69) — strong loyalty with most customers promoting your product
- Good (30 to 49) — healthy sentiment above most industry averages
- Acceptable (0 to 29) — positive but room to grow
- Needs Improvement (below 0) — more detractors than promoters
Step 4: Compare Against Industry Benchmarks
The benchmark table shows how your NPS compares to average scores across 10 industries including Software/SaaS, E-commerce, Retail, Healthcare, and more. Green values mean you are above the benchmark; red means below.
Step 5: Use Presets to Explore
Load the High NPS, Average NPS, or Low NPS presets to quickly see how different response distributions affect the score and benchmark standing.
Frequently Asked Questions
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