Customer Health Score Calculator — Audit Churn Risk and Renewal Probability
Weight product usage/support/NPS signals to generate a composite customer health score model
How to Use Customer Health Score Calculator — Audit Churn Risk and Renewal Probability
How to Use the Customer Health Score Builder
Step 1: Enter Signal Scores
For each signal — Product Usage, Support Experience, NPS, and Engagement — enter a score from 0 to 100 representing that customer's standing on that dimension.
Step 2: Set Signal Weights
Assign a weight to each signal reflecting how much it should influence the overall health score. Weights don't need to sum to 100 — they are normalized automatically.
Step 3: Read the Composite Score
The builder calculates a weighted composite health score out of 100 by combining all four signals according to their normalized weights.
Step 4: Check the Threshold Classification
- Healthy (≥ 75) — green, low churn risk
- At Risk (50–74) — yellow, needs proactive attention
- Critical (< 50) — red, high churn risk, needs immediate intervention
Step 5: Review the Signal Breakdown
The breakdown shows each signal's raw score, normalized weight, and weighted contribution to the composite score — useful for spotting which signal is dragging a customer's health down.
Frequently Asked Questions
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